Dispatch coverage
Keep the field calendar accurate while your techs stay on the job
Cancellations, same-day moves, and “can you send someone sooner” calls pile up while technicians are already on site. Softwave Communications handles live dispatch intake and appointment rescheduling against the calendar rules you set — so Windsor and Hartford-area field teams keep a clean schedule without pulling a tech off a job to answer the phone.
Real-time dispatching support
Field service dispatch support starts the moment a caller needs a technician: we work your intake script — service type, address or zone, urgency, access notes, and preferred window. Depending on the playbook you approve, we:
- Create or update the job in your scheduling tool
- Notify the dispatcher or on-call lead you named
- Confirm the slot with the caller in your company name
- Flag true emergencies for immediate escalation
We do not invent ETAs or promise a tech outside the windows and zones you authorize.
Cancellations and calendar management
As an appointment rescheduling service, we keep the board current when plans change:
Reschedule
Move appointments into open slots on the calendars you share, following your lead-time and blackout rules.
Cancel cleanly
Record the reason, free the slot, and notify the contact you designate so the field board stays accurate.
Confirm
Optional confirmation calls or messages when you want fewer no-shows before the truck rolls.
Dispatch and rescheduling coverage runs 24/7 or only during the hours you choose, written into your Softwave Communications agreement. For after-hours dispatch on nights and weekends only, pair it with our after-hours answering service.
What we need from your ops lead
- Calendar or dispatch tool access (or a clear manual process)
- Service zones, blackout dates, and how far out we may book
- Who gets notified for emergency vs. routine moves
- The exact phrasing for fees, trip charges, and cancellation policies