The voice behind your growth
Live Call Answering Service in Windsor, CT
Every call.
A real opportunity.
The problem
Most local businesses do not have a lead problem. They have a nobody-picked-up problem.
Softwave Communications answers, qualifies, and follows up on the calls your business cannot afford to miss — using your script and your tone. Softwave Communications is a 24/7 answering service with live agents, or covers only the hours you choose. Unlike a recorded menu, our 24 hour answering service puts a real person on every call.
1. Build the script together
We agree on how your calls should be answered, what to ask, and what counts as a qualified caller.
2. Answer and qualify
Your calls are answered in your company name, 24/7 or during the hours you choose, and callers are qualified against that script.
3. Route, book, or report back
We route urgent calls to you, book the appointment, or send you the notes — so nothing sits unanswered.
Who this fits: plumbing, HVAC, dental, electrical, commercial cleaning and real estate businesses — the kinds of businesses we are built to serve.
Who we are
Our Story
Softwave Communications answers the calls your business cannot afford to miss. Every conversation is handled by a trained voice agent who listens, qualifies and books — so a ringing phone turns into pipeline instead of a missed message.
We build the script with you, keep the tone yours, and report back on what callers actually ask for. We are an answering service in Connecticut, serving Connecticut and businesses across the U.S.
Quality & efficiency
Our Services
A phone answering service for small business: use one service or combine them, including our virtual receptionist service.
Inbound and live answering
We answer your incoming calls in your company name, capture the details, and route or book the ones that matter.
Outbound and appointment follow-up
Follow-up on quotes, no-shows, and past customers from your own lists. We do not buy or supply lead lists.
Customer support
Routine questions, order status, rescheduling, and escalation — phone, email, SMS, and web chat, 24/7 or on the hours you choose.
Virtual receptionist
A live virtual receptionist that greets callers, transfers calls, takes messages, and books appointments in your company name.
Why us?
Everything You’ll Need Is Inside
One team, one script, one number to call. We plug into your business, learn how you talk to customers, and keep the experience consistent on every channel.
- Trained agents who use your script and your tone
- Clear notes and call summaries after every conversation
- 24/7 live answering, or only the hours you choose
- Simple monthly reporting on volume and outcomes