The problem
Most local businesses do not have a lead problem. They have a nobody-picked-up problem.
Softwave Communications answers, qualifies, and follows up on the calls your business cannot afford to miss — using your script, your tone, and coverage hours agreed up front.
1. Build the script together
We agree on how your calls should be answered, what to ask, and what counts as a qualified caller.
2. Answer and qualify
Your calls are answered in your company name during the coverage hours we agree, and callers are qualified against that script.
3. Route, book, or report back
We route urgent calls to you, book the appointment, or send you the notes — so nothing sits unanswered.
Who this fits: plumbing, HVAC, dental, electrical, commercial cleaning and real estate businesses — the kinds of businesses we are built to serve.
Who we are
Our Story
Softwave Communications answers the calls your business cannot afford to miss. Every conversation is handled by a trained voice agent who listens, qualifies and books — so a ringing phone turns into pipeline instead of a missed message.
We build the script with you, keep the tone yours, and report back on what callers actually ask for.
Quality & efficiency
Our Services
Inbound and live answering
We answer your incoming calls in your company name, capture the details, and route or book the ones that matter.
Outbound and appointment follow-up
Follow-up on quotes, no-shows, and past customers from your own lists. We do not buy or supply lead lists.
Customer support
Routine questions, order status, rescheduling, and escalation — phone, email, SMS, and web chat under the coverage hours we agree.
Virtual agents
Automated handling for predictable traffic, wired into the tools you already use, with a handoff to a person instead of a dead end.
Why us?
Everything You’ll Need Is Inside
One team, one script, one number to call. We plug into your business, learn how you talk to customers, and keep the experience consistent on every channel.
- Trained agents who use your script and your tone
- Clear notes and call summaries after every conversation
- Coverage hours agreed with you up front
- Simple monthly reporting on volume and outcomes