Live answering
A real person, in your company name
When your line rings and you are already on a job, in a chair, or on another call, Softwave Communications picks up — a live receptionist service, available as a 24/7 answering service or only during the hours you choose. We greet the caller in your company name, work from the script we built with you, and either take a message, book the appointment, or follow the next step you wrote down. This page is for inbound coverage of your customers and prospects — the people calling you.
Who it fits
This is a fit for local and regional businesses that miss inbound calls during the workday: trades, clinics, offices, and similar teams that want a human voice on the line rather than a mailbox. You need a greeting, a script, and a clear rule for what happens after we hang up.
It is not a fit if you want us to source or buy leads. Follow-up on lists you already own is a different page: appointment setting and lead follow-up.
Windsor and Hartford coverage
Softwave Communications answers for businesses whose callers are spread across Hartford and the nearby towns, on your number and in your company name.
What we need from you
Before we answer a single call in your name, we collect the inputs the script depends on:
- How you want the phone answered, including your company name and any required disclosure.
- The questions to ask, the details to capture, and what counts as a qualified enquiry.
- Where bookings go (your calendar or the process you already use).
- Who we reach, and how, when a call is urgent under the rules you set.
- Your coverage hours, agreed in writing up front.
How a call runs
A call on your number is answered in your name. We follow the script: greet, identify the need, ask the questions you approved, and capture the caller’s details. From there we do one of the things you scripted — take a message, book a time, or pass the call on. New enquiries and existing customers get the same discipline. We do not freelance a pitch, and we do not promise a result your business has not authorized.
If the caller needs something outside the script, we do not guess. We take a message or follow the fallback you wrote.
Coverage for your callers
Softwave Communications offers 24/7 live answering, or only the hours you choose. Choose our 24 hour answering service and a person answers your line day and night; choose a narrower window and we cover exactly that window. If you need a different window later, that is a change to the agreement, not an assumption on the phone.
Those hours are for your callers. They are not the hours we use to reply when you contact Softwave Communications about working together; that note lives on the About page.
Escalation and reporting
Escalation is whatever you script: send a message, book the slot, or follow the hand-off you defined. You decide what is urgent enough to reach you during a call. We do not invent a transfer path on the fly.
You get notes or a summary after conversations, and simple reporting on volume and outcomes. Recordings are used where the agreement and the law allow. We do not publish client results, awards, or headcount on this page.
Questions we actually get
Do you cover Hartford as well as Windsor?
Yes. The same script, greeting, and escalation rules apply wherever your caller is in the Hartford area.
Is this a telephone answering service?
Yes. It is a live telephone answering service: a person answers your forwarded line in your company name and follows the script we build with you.
Will you answer in my company name?
Yes. The greeting and the script are built with you. Callers should hear your business, not a generic call center pitch.
Can you book into my calendar?
Yes, when that is in the script and you have given us a working calendar or booking path. If booking is not in the script, we take a message instead.
Do you sell me leads?
No. We answer people who already called you. We do not buy lists.
What if I need something you do not offer here?
Say so on the contact form. If it is not a fit, we will say that rather than stretch this page.