Virtual receptionist
A live virtual receptionist for small businesses
A virtual receptionist service gives your callers a real person at the front desk without adding a hire. Softwave Communications answers in your company name, from the script we build with you, and handles the work a receptionist would: greeting, transfers, messages, and booking.
This is a live, human virtual receptionist, not a recorded menu or a bot. Choose 24/7 live answering, or only the hours you choose: business hours, overflow, evenings, or weekends.
What your virtual receptionist handles
- Greeting every caller in your company name, with your required disclosures
- Transferring calls to the right person, using the rules you set
- Taking complete messages and sending them by email or text
- Booking appointments into your calendar when booking is in the script
- Answering routine questions from the answers you approve
- Escalating urgent calls on the path you define
If a caller needs something outside the script, we do not guess. We take a message or follow the fallback you wrote.
Virtual receptionist service for small business
Built for small businesses that lose work when the phone rings out: trades, clinics, law firms, agencies, and offices. See how we answer in your field on our industry pages, or start with our live answering service if your callers are around Windsor and Hartford.
Virtual receptionist pricing
The same published plans as every Softwave Communications service:
- Pay-as-you-go: $29/mo plus $1.55 a minute
- Starter 100: $149/mo for 100 minutes
- Growth 250: $299/mo for 250 minutes
- Pro 500: $539/mo for 500 minutes
$0 setup, billing by the second, and no contract, with a 14-day free trial on Starter, Growth, and Pro. Full details are on our pricing page.
24/7, or the hours you choose
Choose round-the-clock coverage and a person answers at 3 a.m.; choose a narrower window and that is exactly the window we cover, agreed in writing before go-live. Nights and weekends only? See our after-hours answering service.
Virtual receptionist questions
Is a virtual receptionist a real person?
Yes. At Softwave Communications your virtual receptionist is a live person answering in your company name from your script, not a recorded menu or a bot.
How much does a virtual receptionist service cost?
Plans start at $29 a month pay-as-you-go plus $1.55 a minute, or Starter 100 at $149, Growth 250 at $299, and Pro 500 at $539 a month. Every price is on our pricing page.
Can my virtual receptionist answer 24/7?
Yes. Choose 24/7 live answering, or only the hours you choose, such as business-hours overflow, evenings, or weekends.
Can you transfer calls and book appointments?
Yes, when that is in the script. We transfer calls on the rules you set, book into the calendar you share, and take a complete message when neither applies.